Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom
Effective Date: [Insert Date]
At Holisys Wellness Ltd, we are committed to delivering high-quality wellness services and supplements. Due to the personalised and digital nature of many of our offerings, specific terms apply to refunds and returns.
Once a test code has been issued via email or displayed on-screen after purchase, it is considered activated. We do not offer refunds on activated test codes, whether or not the customer has used the code or submitted a sample.
If a physical sample kit is dispatched as part of your order:
You may cancel the order before dispatch for a full refund.
If you change your mind after dispatch but before submitting your sample, you may return the unopened kit within 14 days of delivery. A £5 handling and postage fee will be deducted.
Refunds will only be issued once the returned kit is received and confirmed to be unused.
You may request a refund for unopened supplement products within 14 days of receiving your order. To be eligible:
Products must be unused, sealed, and in their original packaging.
You are responsible for return postage costs unless the product was faulty or incorrectly sent.
Once we receive and inspect the returned items, a refund will be issued within 5–7 working days to your original payment method.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [Insert Email Address] with:
Your order number
Description and photo of the issue
We will either replace the item at no extra cost or provide a full refund, including any postage costs.
The following items are non-refundable:
Activated test codes
Completed or partially used test kits
Opened supplement products
Downloaded or accessed digital content (eBooks, PDF guides, etc.)
To initiate a return or refund, please email us at:
📧 [Insert Email Address]
Include your full name, order number, and the reason for your request.
Approved refunds will be processed within 5–7 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
If you have any questions about your order or this refund policy, contact:
Holisys Wellness Ltd
📧 info@holisys.co.uk
📍 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom
