Terms and Conditions
Holisys Wellness Ltd
Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom
Effective Date: July 14th 2025
Welcome to Holisys Wellness Ltd (“Holisys”, “we”, “our”, “us”). These Terms and Conditions govern your use of our website, services, products, and digital platforms. By accessing or using our website or purchasing any products or services, you agree to be bound by these Terms.
You must be 18 years of age or older to use our services or purchase products. By using our website, you represent that you meet this age requirement.
Holisys Wellness Ltd provides digital health and wellness testing services, supplements, educational guides, and related support products. Our services include but are not limited to:
- At-home hair sample testing kits
- Supplement drops
- Digital wellness guides
- Personalised result dashboards
- Optional nutrition and lifestyle coaching
These services are not intended to diagnose, treat, or prevent any disease and are for informational and wellness purposes only.
4.1 Digital Products
Upon successful payment, you will receive digital test instructions and access to our online portal. Physical sample kits (if applicable) will be shipped within 1–3 working days.
4.2 Supplements
Supplements are shipped via tracked courier services. Estimated delivery time is 2–5 business days within the UK. Delays outside of our control are not our liability.
4.3 Returns & Refunds
Due to the personalised nature of our tests, we do not offer refunds once the test code has been issued or the kit dispatched. Refunds on unopened supplements can be requested within 14 days of delivery, at your cost for return shipping.
You agree to provide accurate and complete information when purchasing or registering with Holisys. You are responsible for keeping login details secure and for all activities under your account.
You must not misuse our services, submit false samples, or attempt to reverse engineer or tamper with our products or results.
Our services are wellness tools and are not a substitute for professional medical advice. Always consult your GP or healthcare provider before making changes to your health regime, especially if you are pregnant, nursing, taking medication, or have a medical condition.
We make no guarantees regarding health outcomes from using our services or supplements.
To the fullest extent permitted by UK law:
- Holisys Wellness Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage.
- Our liability for direct loss shall be limited to the amount paid for the service or product in question.
- We do not accept liability for user-generated input, shipping delays, or technical issues beyond our control.
Your privacy is important to us. We collect and process personal data in accordance with UK GDPR and our Privacy Policy. We do not sell or misuse your data and only share it with trusted third-party service providers necessary for order fulfillment and digital service delivery.
All content, graphics, text, logos, and platform designs are the property of Holisys Wellness Ltd or its licensors. You may not reproduce, copy, or exploit our materials for commercial use without prior written permission.
We reserve the right to update these Terms at any time. Material changes will be notified via our website or email. Continued use of the services following an update constitutes acceptance of the revised terms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions or concerns, please contact:
Holisys Wellness Ltd
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom
At Holisys Wellness Ltd, we are committed to delivering high-quality wellness services and supplements. Due to the personalised and digital nature of many of our offerings, specific terms apply to refunds and returns.
13.1 Refunds for Wellness Tests (Digital & Physical Kits)
Digital Test Codes
Once a test code has been issued via email or displayed on-screen after purchase, it is considered activated. We do not offer refunds on activated test codes, whether or not the customer has used the code or submitted a sample.
Sample Kits (If Provided)
If a physical sample kit is dispatched as part of your order:
- You may cancel the order before dispatch for a full refund.
- If you change your mind after dispatch but before submitting your sample, you may return the unopened kit within 14 days of delivery. A £5 handling and postage fee will be deducted.
- Refunds will only be issued once the returned kit is received and confirmed to be unused.
13.2 Refunds for Supplements
You may request a refund for unopened supplement products within 14 days of receiving your order. To be eligible:
- Products must be unused, sealed, and in their original packaging.
- You are responsible for return postage costs unless the product was faulty or incorrectly sent.
Once we receive and inspect the returned items, a refund will be issued within 5–7 working days to your original payment method.
13.3 Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [Insert Email Address] with:
- Your order number
- Description and photo of the issue
We will either replace the item at no extra cost or provide a full refund, including any postage costs.
13.4 Non-Refundable Items
The following items are non-refundable:
- Activated test codes
- Completed or partially used test kits
- Opened supplement products
- Downloaded or accessed digital content (eBooks, PDF guides, etc.)
13.5 How to Request a Refund
To initiate a return or refund, please email us at: info@holisys.co.uk
Include your full name, order number, and the reason for your request.
13.6 Processing Time
Approved refunds will be processed within 5–7 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
13.7 Contact Us
If you have any questions about your order or this refund policy, contact:
Holisys Wellness Ltd
Email: info@holisys.co.uk
Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom
